Policy for mctweb.com Shopping Cart

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Phone Orders
We cannot accept orders through the phone since we cannot accept credit card payments by phone.
Please order through our Public Shopping Cart for credit card payment orders or through mail (details at Mail Orders below).

Online Orders
Please order through our Public Shopping Cart.

Mail Orders
Send an email to contact@mctweb.com with
quantity
item number
item description
shipping address
(mail orders can not be shipped C.O.D., or to PO Box address, or APO/FPO address, or outside the Contiguous United States, this includes Hawaii and Alaska)
Sending the email will assure that we hold the product you ordered for you until we receive your order in the mail.
Print the email and enclose it with money order, certified bank check, or personal check
(personal checks are subject to extra processing time until payment has cleared bank, usually 4-7 days)
See Order Amount and Payable below for further details.
Send to:
MCT Wholesale
Attention Renate Dickey
P.O. Box 6177
Macon, GA 31208

Order Amount
The price of the products you are ordering, as shown on our website, added up.
Orders being shipped to, or paid by residents of the State of Georgia add 6% sales tax.
There are no charges for shipping or handling.

Taxes
Georgia residents must add 7% sales tax on purchases and any applicable shipping charges. If you are tax-exempt we have to receive all documentation on tax-exempt status before you place your order. You may contact us at contact@mctweb.com or at (478) 743-2236 with questions.

Payable
Please make money orders payable to MCT Wholesale - P.O. Box 6177 - Macon, GA 31208.

General
We can take orders deliverable to the Contiguous United States only (this excludes Alaska and Hawaii). Orders received by 3pm EST will start processing the following business day. There is no minimum order amount but we cannot break packaging and you must purchase the full unit quantity priced on our website. All prices are subject to change without prior notice.

Payment
We accept payments through PayPal using our shopping Cart. Money order or certified bank check and personal check payments are subject to extra processing time until payment has cleared bank, usually 2-7 days.

Shipping
Shipping is FREE to physical addresses within the Contiguous United States (this does not include Alaska and Hawaii, PO Box, APO/FPO address).
After processing which can take 1 - 3 days, orders are shipped from our warehouse Monday thru Thursday. Most orders are shipped using UPS Ground; smaller orders may be shipped using the United States Postal Service. Orders will usually arrive 3-5 business days from the time of shipment.
You will receive an email when your order is shipped which will include your UPS tracking number if shipped by UPS.
Orders for shipment to Alaska, Hawaii, PO Box or APO/FPO address will receive a payment request for the additional ship cost if applicable. If we do not receive the additional payment within approximately one week, we will cancel the order and refund the payment. Exempt from the additional ship cost payment are items that usually ship by United States Postal Service for shipment to PO box, APO/FPO addresses. Most items shipped this way have a note with the item.
Please note that we cannot be responsible for duties, taxes or items seized by customs on orders shipped to AFO/FPO address. Sorry- we cannot ship orders C.O.D. or outside the United States.

Returns
If you are not satisfied with your order or have shipping problems please let us know ASAP. You can contact us at contact@mctweb.com or (478) 743-2236. Customer service is very important to us and we guarantee to do our best to make you happy. All returns are subject to our approval and must be received within 30 days of the customer's receipt of the merchandise. Sorry, no returns are accepted without prior approval.
- Broken, damaged, or not the item you ordered
All returns are subject to our approval. If you received broken, damaged or wrong product, please email or give us a call and we will do our best to correct the problem at no cost to you.
- Would like to exchange
We will refund or exchange the purchase if it is returned unopened and in it's original condition. Such returns are subject to a 15% restocking fee and shipping costs cannot be refunded. Please email or give us a call first to have your return approved.

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Shipping Address:

MCT Wholesale
575 12th Street
Macon, Georgia 31201

Mailing Address:

MCT Wholesale
PO Box 6177
Macon, Georgia 31208

Phone: (478) 743-2236
Fax: (478) 744-0903
Email: contact@mctweb.com
Office Hours: 7:00am - 4:00pm Mon.-Thu. Eastern Time
7:00am - 12noon Fri. Eastern Time

More Contact Information

Please contact the webmaster with questions or comments about our website, email the webmaster at webmaster@mctweb.com.